Terms of Use

1. Our Services

P.R.O.P.E.R. Health Solutions provides emergency-preparedness, healthcare, workplace-safety, certification, consulting, and related training services. Course availability, schedules, locations, instructors, eligibility requirements, pricing, and included materials may vary.

Information on the website is provided for general informational and scheduling purposes. Website content does not constitute medical advice, emergency assistance, legal advice, or a substitute for professional care.

Emergency notice: If you are experiencing an emergency, call 911 or the appropriate emergency service. Do not use our website, email, contact forms, or text-messaging program for emergency assistance.

2. Age Requirements

You must be at least 18 years of age to use the website independently, submit an inquiry, create a registration, make a purchase, or provide consent to receive SMS messages. By taking any of these actions, you represent that you are 18 years of age or older and legally able to agree to these Terms.

A person under 18 may participate in an eligible course only when permitted by the applicable course or credentialing requirements and registered by a parent or legal guardian. The parent or legal guardian must review and accept these Terms, authorize the registration and payment, and provide any SMS consent associated with the registration.

3. Accurate Information

You agree to provide accurate and current information when submitting an inquiry, registering for training, or making a payment. You are responsible for confirming that you selected the correct course, certification level, date, location, and delivery format. Certain courses may have prerequisites, age requirements, book requirements, or prior-certification requirements.

4. Registration, Pricing, and Payment

Prices and availability are subject to change before a registration is completed. A registration is not confirmed until all required information and payment have been received and confirmation has been issued.

Payments may be processed through a third-party provider. Additional terms from the payment or scheduling provider may apply.

Discounts must be requested or entered during registration, may require verification, may not be combined, and may not be applied retroactively unless approved by P.R.O.P.E.R. Health Solutions.

5. Cancellation, Rescheduling, and Refunds

Unless different terms are clearly disclosed for a particular course or service:

• Refund requests generally require more than 48 hours’ notice before the scheduled class.
• Rescheduling requests should be submitted at least 24 hours before the scheduled class whenever possible.
• A registration may be rescheduled up to three times.
• After the third rescheduling request, a new registration and payment may be required.
• Rescheduled registrations are not eligible for a refund.
• Late arrivals may be denied admission or required to reschedule when the delay prevents required course content or skills testing from being completed.
• Failure to attend without timely notice may result in forfeiture of the registration fee.

P.R.O.P.E.R. Health Solutions may cancel or reschedule a course because of instructor availability, safety concerns, severe weather, insufficient enrollment, facility issues, emergencies, or circumstances outside our reasonable control. When we cancel a course, we may offer rescheduling, account credit, or a refund, depending on the circumstances.

Any course-specific cancellation or refund terms shown during registration will control if they differ from this general policy.

6. Certification and Course Completion

Registration and attendance do not guarantee certification. Participants must satisfy applicable attendance, participation, knowledge, skills-demonstration, testing, and conduct requirements.

Certification requirements may be established by P.R.O.P.E.R. Health Solutions, the American Heart Association, another credentialing organization, an employer, or an applicable regulatory body. Participants are responsible for confirming that a course satisfies their employer, school, licensing, or regulatory requirements.

7. Conduct, Safety, and Accommodations

Participants must follow instructor directions, safety requirements, and facility rules. We may remove or refuse service to a participant whose behavior is unsafe, disruptive, threatening, unlawful, discriminatory, or otherwise interferes with training.

Training may involve kneeling, physical movement, use of manikins, equipment demonstrations, and hands-on skills practice. Participants should notify the instructor of any accommodation request or relevant limitation before participating. We do not guarantee that every accommodation can be provided in every course setting.

8. SMS/Text Messaging Terms

When you separately opt in, P.R.O.P.E.R. Health Solutions may send text messages to the telephone number provided.

Informational Messages

Informational messages may include responses to inquiries, course availability, scheduling communications, appointment reminders, registration confirmations and updates, service notifications, and certification or renewal reminders.

Marketing Messages

When separate marketing consent is provided, messages may include course announcements, promotions, special offers, discounts, and information about training or consulting services.

Frequency, Charges, Opt-Out, and Help

• Message frequency varies. Message and data rates may apply according to your wireless plan.
• You may cancel SMS messages at any time by replying STOP. After receiving a valid STOP request, we may send a final confirmation that you have been unsubscribed. To receive messages again, you must complete a new valid opt-in.
• Reply HELP for assistance, email services@properhealth.solutions, or call +1 (833) 559-6508.
• Consent to marketing texts is not a condition of purchase.
• SMS consent is optional and must be provided separately from acceptance of these Terms.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Message delivery is not guaranteed and may be affected by carrier availability, device compatibility, network conditions, or other circumstances.
• You must provide a telephone number that you are authorized to use.
• Your consent applies only to P.R.O.P.E.R. Health Solutions and the message categories you selected.

See our Privacy Policy.

9. Email and Electronic Communications

By submitting an inquiry or registration, you agree that we may communicate electronically about the transaction or request you initiated. Marketing emails will include an available method for unsubscribing when required.

10. Acceptable Use

You may not:

• Use the website for unlawful, fraudulent, or abusive purposes
• Submit false or misleading information
• Attempt to interfere with website security or operation
• Access restricted systems without authorization
• Copy, scrape, reproduce, or exploit website content without permission
• Use automated systems in a way that disrupts the website
• Impersonate another person or organization

11. Intellectual Property

Website content, including text, branding, graphics, course descriptions, designs, photographs, videos, and other materials, is owned by or licensed to P.R.O.P.E.R. Health Solutions and is protected by applicable intellectual-property laws.

You may use the website for personal, noncommercial purposes associated with evaluating or purchasing our services. No other rights are granted without written permission. Third-party names, trademarks, course materials, and logos remain the property of their respective owners.

12. Third-Party Services and Links

The website may link to third-party scheduling, payment, mapping, certification, review, social-media, and other platforms. We do not control those services and are not responsible for their availability, content, security, or independent practices. Your use of a third-party service may be subject to that provider’s separate terms and privacy policy.

13. Disclaimer of Warranties

To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not warrant that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Training is intended to provide education and skills development. We do not guarantee employment, licensing, regulatory approval, business outcomes, or a participant’s performance during an actual emergency. Nothing in these Terms limits any warranty or right that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by law, P.R.O.P.E.R. Health Solutions and its owners, personnel, instructors, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or services. Any limitation applies only to the extent allowed by applicable law.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. To the extent permitted by law, any legal action or proceeding arising from these Terms or the services must be brought in a court of competent jurisdiction in Florida.

16. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with a revised effective date. Updated Terms apply prospectively unless otherwise required by law.