Privacy Policy

1. Information We Collect

Information You Provide

• First and last name
• Email address and telephone number
• Organization or company name and approximate team size
• Training and service interests, preferred format, and requested scheduling timeframe
• Course-registration and certification information
• Messages, questions, and additional details you submit
• SMS and email communication preferences
• Payment and transaction information
• Any other information you voluntarily provide

Payment information may be processed by third-party payment providers. We may not directly store complete payment-card information.

Please do not submit medical records, diagnoses, Social Security numbers, or other sensitive information through our general website or contact forms unless we specifically request it through an appropriate secure channel.

Information Collected Automatically

• IP address, browser, and device information
• Pages visited, referring website, and date and time of access
• Form-submission and interaction information
• Cookie and similar-technology data
• Advertising, campaign, UTM, and other lead-source information
• General location inferred from an IP address
• Interactions with our website, advertisements, emails, or forms

2. How We Use Information

• Respond to inquiries and recommend appropriate courses or services
• Process registrations, payments, scheduling, confirmations, cancellations, and rescheduling
• Send appointment, course, registration, certification, service, and renewal updates
• Provide customer support and maintain business or training records
• Send promotional communications when consent has been provided
• Track advertising and lead sources and improve our website, services, and marketing
• Prevent fraud, misuse, and security incidents
• Comply with legal obligations and enforce our agreements

3. Text Messaging and SMS Consent

If you separately consent to receive text messages, P.R.O.P.E.R. Health Solutions may send messages to the telephone number you provide.

Depending on the consent option selected, messages may include responses to inquiries, course or service information, scheduling communications, appointment reminders, registration updates, training notifications, renewal reminders, special offers, promotions, or information about available services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for assistance. Consent to receive marketing text messages is optional and is not a condition of purchasing a course or service. SMS consent checkboxes are not selected automatically.

Mobile-information commitment: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Service providers acting on our behalf may process mobile information only when necessary to provide communications, scheduling, customer service, hosting, or other support services. Text-message opt-in records and consent will not be provided to third parties for their independent marketing or promotional use.

4. How We Disclose Information

We may disclose information to service providers that perform services for us, including website hosting, customer relationship management, scheduling, payment processing, email and SMS communications, analytics, advertising measurement, customer support, and professional advisory services.

These providers may access information only as reasonably necessary to perform services for us and are expected to handle it consistently with their contractual and legal obligations.

We may also disclose information to comply with law or legal process; investigate fraud or security concerns; protect our rights, customers, or the public; complete a merger, acquisition, financing, reorganization, or sale of business assets; or follow your direction or consent.

We do not sell text-message opt-in information or SMS consent.

5. Cookies, Analytics, Advertising, and UTM Tracking

We may use cookies, pixels, analytics tools, advertising technologies, and similar tools to operate the website, understand visitor activity, measure campaign performance, remember preferences, and improve our services.

Links from advertisements, emails, and social media may contain UTM parameters or similar identifiers. These identifiers help us determine how a visitor reached the website or landing page and which campaign produced an inquiry.

You may be able to control cookies through your browser or device settings. Restricting cookies may affect certain website features.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain registration and certification records, document consent and communication preferences, complete transactions, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory obligations. Retention periods may vary depending on the type of information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Your Choices and Privacy Requests

• Reply STOP to opt out of SMS messages.
• Use the unsubscribe link in eligible marketing emails.
• Adjust browser cookie settings.
• Ask to review or correct certain personal information.
• Request deletion of certain information, subject to applicable retention requirements.
• Withdraw consent for future marketing communications.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests. Depending on where you live, applicable law may provide additional privacy rights.

9. Children and Minors

Our general website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. Individuals under 18 may participate in eligible training programs when permitted, but a parent or legal guardian may be required to complete or approve registration documentation.

10. Third-Party Websites and Services

Our website may link to third-party scheduling, payment, certification, social-media, mapping, and review platforms. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.